We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by EMS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-10 Business days |
| Canada, Europe |
5-10 Business days |
| Australia, New Zealand |
7-15 Business days |
| Central & South America |
10-20 Business days |
| Asia |
5-10 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 20 days not including 1-2 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment with-in 90 days.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The description given that material cotton/polyester. In fact it is 100% polyester. Do not go in that with baby in the heat. Everything else was good.
Very fast shipping! Until the child is three months, it can be worn in a horizontal position (instructed), my opinion is not much, therefore postponed to three. As well as all good
With inaccuracy onayladım ürün my hand did not reach
Is not used but reached quickly and items to look good
To ННовгорода posting was about 3 weeks. Backpack good, as in the description. Very convenient! I am very happy. Thank you for the gift-2 red bracelets suspension)))
Very fast delivery. Items are well-packed. Odorless .. Clear instructions. High quality flash. Color bright. Seller put gift.. Thank you… Recommend
IN Chelyabinsk arrived for 8 days, very fast. I AM happy. All together, made with high quality.
Fast dispatch of goods. The smell is not unpleasant, everything is sewn neatly. I thought that it was brown-beige, but it turned out to be black and beige. The store put a gift-a trigger on the thread. Very nice to hear; thank you. I recommend the seller.
Very good, but I did not have paper on the use, this I dosih not understand it and Rolls
Color does not match, which the pictures-instead of a white-gray sent off-yellow. But the premise in Belarus had very quickly-for 2 weeks. Thank You Very Much!
sling gorgeous, no matches the description. 08.07.18 пришёл 02.07.18 заказала. подарочек put store, верёвочку red. thank you
love it very fast delivery...same as pic....good quality ❤
belarus parcel has come in two weeks, it is very cool, 5звезд thanks and separate it!!!! carrier good quality there are manual, put the store, it too, thanks))) опробовала position as i lying, cuz baby more small, in this position and you all good and will also other))) product satisfied very in))) price comfortable, we are not купишь, not only that price is higher lying position no carrying and ((
the quality is not really super than our. пришёл заказывала which color. thank you store! spb walking to month. excellent! order! super!
chegou muito rápido em 28 dias e lindo ótimo material
Норм
Great.
good item
очень все понравилось. быстро,качественно,недорого! ещё и подарочек положили. очень довольны!спасибо большое!
Хорошее Кенгуру. Пришло примерно за две. недели. Всё в целости и сохранности. Пришло вместе с двумя браслетами. Правда регулировали минут 40. Материал нормальный. Но всё же можно было бы например за 700-800 рублей. Спасибо.