We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by EMS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
15-25 Business days |
| Australia, New Zealand |
15-25 Business days |
| Central & South America |
10-20 Business days |
| Asia |
5-10 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 20 days not including 1-2 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment with-in 90 days.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отвратительно, повреждениями come with goods, not work, box is complete, испорченное all and inside, if special like put your goods. opened a dispute, store wrote, send that new, зайдя but today the application i saw that shut itself is expected dispute and refund. waste your time, looking for other seller!
shipping fast. excellent. продовца recommend.
flashlight офигенный store well packed.
item come without of marriage all working, not charging the phone only sorry but not for me, this important приобретала outdoor. in love
excellent product. super functional. excellent time delivery. recommended supplier.
just flashlight chic! отслеживался, come quickly, shining bright. can and hang up and put. and usb output socket cord is. very satisfied. thank you store!!!!!!
cool, 4 5 but not quality be assured. shining modes in both perfectly. дошел quickly. general packed, during transport повредится sure don
shining bright plastic. led flashlight hiden button cap. with out tight, sometimes страшновато pull, the rest in all good.
packing excellent, отколоть умудрилась horseradish one russian post сцука but edge. in the shop and 380 rr same worth it also is made in china, see on ali buy sense, the price is as before.
дошло all ok. without looking claims. mo to within 50 days. excellent flashlight. second ordered. used to take fishing now dachu and more. recommend.
the case can be said when than itself packaging! plastic self assembled and покрашен коряво!!! protetion сойдёт light at home, picnic but not exactly!!! first look at the price.
order шёл half month, packed well, without damage, matches the description.
excellent flashlight. shining bright. duration of more than 8 hours charge. without retail package and высылает store. air bag packing. 4 workmanship of минусом. выключают when indispensable thing. to recommend purchasing from this seller.
packaging super! all working, charging cord included!
финляндию through тольятти to month. general grade three hard goods. minus two points for the quality, on chrome the cleavage as well as per stock. such as хлипковато all oh. uniquely afraid of moisture. shining level lamp in not get lost in the tent, even in very light and. charges your phone. the overall satisfied. with three on a trip weave палаточкой handy. forgot completely. charging from the sun!!! hope durability if not sure уроню...
shining bright flashlight is really super......... charged пришёл advise. included charging cord for ....! buy .. ....
заказала 20.01.17, it has been 16.02.18 and mail. отслеживался. packed inflatable was in package. all. shining bright. light.
good, lovely night light. 2 come.